Frequently asked questions
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Are pets allowed?
Pets are strictly NOT allowed inside the resort.
What are the silence hours?
Silence hours are from 10:00 PM to 8:00 AM. External speakers/sound systems are only allowed in private accommodations. Excessive noise in common areas is strictly prohibited.
Is there a lost key card fee?
Yes, replacement fees apply for lost key cards and metal keys. Please keep your keys secure during your stay.
Is smoking allowed?
Smoking is strictly prohibited inside all rooms. A cleaning fee applies for violations. Smoking is only allowed in designated outdoor areas.
What is the noise/silence policy?
Loud disturbances and noise nuisances are strictly prohibited from 10:00 PM to 8:00 AM to maintain a peaceful environment for all guests.
Is cooking allowed in the rooms?
Cooking is not allowed in Hotel Rooms. Residences and Villas come with cooking facilities and you are welcome to prepare your own meals.
Can I bring outside food and drinks?
Outside food and beverages are allowed for all room categories. Guests staying in Residences with cooking facilities may bring ingredients to prepare meals in their unit.
Is there a corkage fee?
No, there is no corkage fee for any food or beverages brought from outside.