Privacy notice

Club Balai Isabel handles information submitted through this website and guest catalogue.

Send privacy questions to reservations@balaiisabel.com and ask for the person responsible for data protection.

Depending on your request, we may collect your name, contact details, visit or event preferences, and the information you include in a message. A career application also includes the position sought, your experience response and your resume.

Our website receives technical information needed to deliver pages and protect the service. The inquiry bridge sends a SHA-256 hash of the forwarded network address to the intake service for abuse control, together with the inquiry and submission reference. Hashing does not establish anonymity. Please do not send passwords, payment-card details, government ID numbers or medical information through public forms.

We use inquiry details to respond, discuss availability and prepare arrangements you request. We use career applications to assess candidates and contact them about recruitment. Technical information supports website operation and security.

Inquiries and applications can involve steps you request before a possible agreement. The inquiry form records its own processing acknowledgment and notice version; this does not authorize unrelated marketing.

Relevant Reservations, Sales and recruitment staff may access information needed for their work. Providers that host the website, deliver forms and messages, or support booking and communications may process information for those services.

Website hosting and content delivery use Vercel and Supabase infrastructure. Native inquiries pass through the resort’s configured guest intake service. Where the native recruitment form is enabled, application details and the resume are sent through Brevo to configured recruitment recipients; otherwise a Fillout application form may be offered.

Loading Google Maps or playing a YouTube video connects to Google. The Facebook video player connects to Meta only after you choose to play the president's reel; the direct Facebook link connects when followed. A Fillout form connects to Fillout when opened; Cloudbeds booking and other social links connect when followed. These services receive connection information and may use their own cookies or storage. Some providers may process information outside the Philippines. Read their notices before sharing information.

Retention depends on the purpose of the record, applicable legal requirements and any valid claim. Contact the resort for information about the retention of your inquiry, application or technical records.

Theme and motion choices, saved ideas, Atlas selections and promotion dismissals can be stored on your device. The offline catalogue uses IndexedDB, Cache Storage and a service worker for downloaded content and updates. These have different purposes; saving a preference is not consent to tracking. See the Cookie and Tracking Policy for details.

Optional website analytics is currently off. Cookie settings in the footer lets you accept, reject or manage optional analytics separately from inquiries and bookings. The device preference contains only your analytics choice, policy version and time, with a recommended renewal after 180 days. Unavailable or invalid storage means no optional consent. Staff CMS sign-in uses separate authentication cookies. Use feature-specific controls: clearing all site data can remove catalogue downloads, saved ideas and preferences and sign staff out.

Subject to Philippine law, you may ask to access or correct your information, object to certain uses, request erasure or blocking, and exercise data portability where applicable. You may also raise a concern with the National Privacy Commission.

Contact the resort using the address above with a short description of your request. We may need to verify your identity before acting on a request that could disclose or change personal information.

Updates to our information practices will be reflected on this page. Contact the resort if you have questions about which information applies to your request.