Terms of use & booking information

These terms concern the public website and guest catalogue presented under the Club Balai Isabel name for the resort at Barangay Banga, Talisay, Batangas, Philippines. They cover browsing, inquiries and the information used to plan a visit.

A room reservation, day-tour purchase, event contract, activity booking or third-party service may have additional conditions. The applicable written confirmation or signed agreement should identify the contracting entity and the specific service. Clarify any inconsistency with Reservations before accepting or paying.

A submitted inquiry, reference number, quotation request, saved room comparison or successful link to a booking provider does not itself confirm availability, accept an event, collect a deposit or guarantee a reservation.

A booking is confirmed through the resort’s applicable reservation process and written confirmation, subject to the conditions communicated for that booking. Check names, dates, guest counts, room or venue type and contact information promptly. Tell Reservations about errors before making arrangements based on the confirmation.

Use the final quotation or booking checkout to confirm the currency, total amount, taxes, service charges, inclusions, exclusions, occupancy and any additional-person, meal, equipment or activity charges. A photograph or general description does not add an inclusion to your booking.

Promotions have their own validity dates, eligibility and availability. A previously saved or offline catalogue can contain older information; confirm current offers with the resort.

Pay only through the payment method and recipient verified in the resort’s official booking process. Do not send card numbers, security codes, passwords, one-time codes or identity documents through public inquiry forms. Contact Reservations if payment instructions appear unusual.

Guests may cancel their booking without penalty up to 30 days before the scheduled arrival date. For cancellations made within 30 days of the arrival date, the following fees apply: 50% of the total booking amount for cancellations made 30 to 15 days before arrival, and 100% of the total booking amount for cancellations made 14 days or less before arrival.

Group and event bookings may have separate deposit, final-count and cancellation schedules in their written agreement. Review the conditions shown before confirmation and retain a copy. Ask Reservations about rebooking and submit change requests through the original booking channel where required. Statutory rights and remedies remain available.

If a service cannot be provided, contact the resort to discuss the applicable alternatives and remedies. Weather, volcanic advisories, public-authority restrictions and other disruptions require assessment of the circumstances, the booking agreement and applicable law; they do not automatically remove either party’s legal obligations.

Confirm the check-in and check-out times, registration requirements, occupancy limit, visitor access, meal arrangements and facility access stated for your booking. Early arrival, late departure, room location and special requests require confirmation.

Tell the resort about accessibility requirements before booking so the team can discuss suitable room locations, routes and assistance. Do not assume every building has an elevator or that every activity is suitable for all guests. Share only the information needed to arrange assistance through an appropriate private channel.

Children must be accompanied and supervised by a responsible adult. Follow the specific age, height, equipment and supervision requirements communicated for each activity. Do not enter closed or restricted areas.

Pools, lake activities, the Aqua Park, wellness services, restaurants and event spaces may have separate schedules, charges, capacity limits, operating conditions or service providers. Some may close for maintenance, weather or safety reasons. Check availability for the intended date.

Follow staff instructions, posted safety information and current public-authority advisories. Respect other guests, employees, local residents, trees, gardens, wildlife and the lake. Dispose of waste properly and avoid conduct that damages property or disrupts other guests.

Event organizers should obtain written approval for layouts, equipment, outside suppliers, food arrangements, decorations and other special requirements before committing to them. Any charges or liability for damage must be assessed on the facts, the applicable agreement and law, rather than assumed from a generic statement.

Provide accurate information and submit details on behalf of others only when you are authorized to do so. Do not use the website to send unlawful content, impersonate another person, interfere with service, introduce malicious software or attempt unauthorized access.

Booking links may take you to Cloudbeds or another service. Videos, maps and social links may be provided by third parties. Review their applicable notices and conditions when using them. A link does not establish that a payment or reservation has succeeded.

The website and catalogue can be interrupted or contain errors. Contact the resort when important information is unclear. Corrections should not be treated as permission to disregard confirmed agreements or mandatory consumer protections.

Website text, branding, photographs, illustrations and films may be owned by the resort or used under permission from their rights holders. You may view the content to plan your visit and use normal sharing links. Obtain the relevant permission before reproducing protected material for commercial use, except where the law permits the use.

Source links and historical stories provide context. They are not medical advice, environmental certification or a guarantee of present facility operation. Refer to the Privacy Notice for information about personal data and third-party media.

For reservation, billing or service concerns, contact Reservations and provide your booking reference, relevant dates and a short description. Send only the information needed to investigate; ask for a secure method before providing sensitive documents.

Philippine law applies to the extent applicable to the service and transaction. Nothing here excludes mandatory consumer rights, lawful liability, access to courts or the ability to approach a competent regulator. No exclusive venue, blanket liability waiver or compulsory arbitration is imposed by these terms.

Any future revision should state its effective date. A later website update should not retrospectively replace the booking conditions already accepted unless a lawful and valid change is agreed.