Frequently asked questions
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What time is check-in and check-out?
Check-in for Hotels is at 2:00 PM. Check-in for Residences is at 3:00 PM. Check-out for all room types is at 12:00 NN (noon).
Is there an extra person charge?
Yes. For Hotel Rooms, PhP 1,500 is charged per additional head beyond the room's stated capacity. For Residences, PhP 550 is charged per additional head.
Do hotel rooms include breakfast?
Yes, all Hotel Rooms include complimentary breakfast daily. Residences do not include breakfast but come with cooking facilities so you can prepare your own meals.
How do I contact Club Balai Isabel?
You can reach us via Viber and WhatsApp at +63 917 552 1239, +63 917 133 8236, and +63 917 134 0532, or by email at info@balaiisabel.com.
Can I book function halls for events?
Yes. The resort has over 19 function halls and venues, from intimate boardrooms to grand halls accommodating up to 850 people indoors, and even more in outdoor spaces. Contact the Reservations team or message us directly for availability, rates, and packages.
Is there WiFi available?
Complimentary WiFi is available in all rooms and public areas including the lobby, restaurants, and pool areas.
Do you offer day tour packages?
Yes, we offer several day tour packages ranging from basic resort facility access to full packages including Aqua Park, meals, and recreation. Check our Promos page or contact us for the latest offerings.