Frequently asked questions
Made for time together.Explore Frequently asked questions
Showing 7 questions on this page
activities7 questions
Are there watersports activities?
Yes! Boat Rides and Kayaking are available daily from 8AM-5PM, subject to availability and weather. Inquire at the Front Desk.
What time are the pools open?
Swimming pools are open from 8:00 AM to 10:00 PM on weekdays, and 8:00 AM to 12:00 MN (midnight) on weekends and holidays.
Are the pools salt-filtered or chlorinated?
Our pools use salt-filtered water — no harsh chlorine. This means less irritation for your eyes and skin, and a more natural swimming experience.
What are the Aqua Park rules and restrictions?
Guests must be at least 1.2 meters in height to access all areas. Children ages 0-3 may only enter the swan area with an adult companion. Children ages 4-12 may access the full park with an adult companion. The Aqua Park is not recommended for pregnant guests, or those with heart disease, hypertension, or back, knee, hip, or joint problems without a medical clearance from their physician.
Is there a shuttle service within the resort?
Yes, a free E-Car shuttle service operates daily within the resort. Request a ride at the front desk.
What are the pool rules?
Pool guests must shower before entering the water. Running on the pool deck is not permitted. Children under 12 must be accompanied by an adult at all times. No glass containers in the pool area. Proper swimwear is required.
What should I bring for the Aqua Park?
Wear comfortable swimwear and water shoes (no slippers). Bring sunscreen, a towel, and a waterproof phone case if desired. Life vests are provided. Lockers are available nearby.